Spencer's Retail Limited and/or Omnipresent Retail India Private Limited (Spencer's/we/us/our) acknowledge your faith in us and we endeavor to maintain and secure your privacy at highest standards. Spencer's recognizes that your privacy is important to you and that you have certain rights in relation to your personal information ("information"). Spencer's appreciates your trust and uses your information carefully and sensibly. The aim of this privacy policy is to ensure that you understand what information we collect about you, the reasons for collection and use, and entities we share it with. By providing your consent to this privacy policy, you agree to the collection, use and transfer of your information as set out in this privacy policy. Spencer's may change its privacy policy from time to time and may display the same on its website/mobile application and hence you are requested to visit the site at regular intervals. In case you disapprove any of the terms and conditions of this privacy policy, then you should immediately cease to use the website/mobile application. Our objective is to provide a better shopping experience and services to the customers, visitors, etc. This policy also outlines how we collect, use, store and protect your personal data as per the Digital Personal Data Protection Act, 2023.
This privacy policy read along with Terms and Conditions of Use outlines Spencer's policy on the collection, use and disclosure of information shared by the visitors on its website/mobile application. We will use the information only as set out in the privacy policy. This privacy policy is published as per the Information Technology Act 2000 and DPDP Act 2023.
Spencer's receives and stores the information you enter on its website/mobile application. Your personal details like email address, name, phone number, are generally collected. You will have the sole right to provide the information and you are not under an obligation to provide any other information, except the details required for delivery of services to you.
Please note that you can choose not to divulge any information. However, in such case, you will not be able to use the features or services of our website/mobile application. If you post any message, complaint, feedback then we retain the information to redress the disputes and to provide a resolution.
By voluntarily providing your personal information to us, you expressly permit us to transmit, share or transfer your personal information outside the country/ies (as permitted under applicable Laws) to our authorised cloud storage service partners, healthcare associates or other Parties. Such transfer will be carried out solely for the purposes stated in this privacy policy and in accordance with applicable regulations. We ensure to safeguard and protect your information during the transfer.
By accessing, browsing, or using our website/mobile application, and by voluntarily submitting your personal information, you expressly consent to the collection, processing, storage, transfer, sharing, disclosure, and usage of your personal data as outlined in this Privacy Policy.
You have the right to withdraw your consent, or request correction or erase of your personal information at any time by contacting our Grievance Officer. Upon withdrawal of consent, we may be unable to continue providing you with certain services, and such withdrawal shall not affect the processing of your personal data that was carried out before the withdrawal. Your continued use of the website/mobile application after any modification to the Privacy Policy shall be deemed as your acceptance of those modifications.
We collect your information relating to your profile in order to improve our content and navigation. During this process, we identify your IP address to collect information. We use this information to customize our services and offerings to your specific needs. We may disclose/transfer your information:
We may also disclose or transfer your information to another third party as a part of corporate reorganization such as merger, acquisition, or transfer.
We use reasonable security measures, particularly those mandated under applicable law, to safeguard and protect your information.
Spencer's endeavours to provide accurate, complete, and up-to-date information about all products, including descriptions, images, pricing, and availability. However, product details and images are for representation purposes only. Product variations may occur. We do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. Spencer's reserves the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice.
All orders placed on the Platform are subject to acceptance and availability. Spencer's reserves the right to accept or reject any order, in whole or in part, for any reason at its sole discretion. Customers may modify or cancel their orders before they are processed for dispatch. Once dispatched, cancellations may not be accepted, except as per the returns policy. In case of non-availability of products or force majeure events, Spencer's may cancel the order and refund the full amount.
Prices displayed on the Platform are inclusive of applicable taxes, unless specified otherwise. Spencer's accepts multiple modes of payment, including debit/credit cards, UPI, wallets, and net banking, via secure third-party payment gateways. While we take utmost care to ensure correct pricing, inadvertent errors may occur. In case of a pricing error, Spencer's reserves the right to cancel the order and refund the amount.
Delivery timelines and serviceable areas are indicated on the Platform and are subject to change based on local conditions, inventory, and logistics constraints. Delivery charges, if applicable, will be mentioned at the time of checkout and added to the invoice. Spencer's shall not be liable for delays caused due to unforeseen events, but will make reasonable efforts to inform customers and complete delivery at the earliest.
For Instore purchases only sealed and packed items will be eligible for exchange within 7 days from the date of purchase subject to presentation of valid Invoice. These exchange policy does not apply perishable, liquor, undergarments or items marked as non-returnable at the time of purchase.
No returns or exchanges is permitted for purchases made through mobile application once delivered to the customer.
Approved refunds for prepaid orders will be processed to the original payment sources account within 3 (three) business day. For cash on delivery order the refund will be credited to Customers Jiffy wallet within 1 (one) day from the date of approval.
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Where changes materially affect your rights or obligations, we will provide a prominent notice on our website/mobile application and, where required, seek your consent again. We encourage you to review this page periodically for the latest information on our privacy practices.
Our website/mobile application links to other websites that may collect information about you. Spencer's is not responsible for the privacy practices or the content of those linked websites.
Spencer's platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies (wherever applicable) and similar files or technologies to collect and store information with respect to your use of the Services and third party websites. Cookies are small files that are stored on your browser or device by websites, applications, online media and advertisements. We use cookies and similar technologies for purposes such as:
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identified, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in email messages or newsletter to determine whether the message has been opened and for other analytics.
To modify and disable your cookies settings, please visit your browser settings. By using our services with your browser settings to accept cookies, you are explicitly consenting to our use of cookies in the manner described in this section.
We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our platform and use our services, as well as when you visit other online sites and services.
We may update this Cookies policy periodically. Any changes will be posted on this page with an updated effective date. You may manage your cookie preferences by adjusting your browser settings to block or delete cookies. Certain functionalities of the website/mobile application may not work if you disable cookies.
We provide the option to opt-out of third-party tracking cookies where required.
We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable laws, whichever is later.
You may request the deletion of your personal information where the information is no longer necessary for the purpose it was collected, or you withdraw your consent. Such requests may be sent to the Grievance Officer mentioned below. We will process deletion requests within a reasonable time frame.
However, even if we delete your data from our operational systems, it may persist in backup or archival storage for audit, legal, regulatory, or tax compliance purposes until the end of applicable limitation periods.
The goods and services of Spencer's are not offered in its mobile application/website for "Minor" below the age of 18 years. Minor can use our mobile application/website with the consent of their parents or guardians. In case any parent or guardians founds that any account has been created by the minor without the consent of his/her parents or guardian, they may contact our Grievance Officer for deletion of such account.
Mr. Shreeram Ganesh
Spencer's Retail Limited,
RPSG House, 2/4, Judges
Kolkata, West Bengal 700027
Telephone: 18001030134
Email Id: customercare@spencers.in
In case of any complaints as a result of access or usage of the website/mobile application, you can reach out to the above person. We endeavor to respond to any grievances or requests within seven (7) working days from the date of receipt of your complaint, in compliance with the Digital Personal Data Protection Act, 2023.
This Privacy Policy and any dispute arising in connection therewith shall be governed by and construed in accordance with the laws of India. Subject to the provisions of applicable law, the courts of Kolkata, West Bengal, shall have exclusive jurisdiction over all disputes arising out of or in connection with this Privacy Policy, usage of our website/mobile application, and the services provided by us.