1. Introduction

Omnipresent Retail India Private Limited (ORIPL/we/us/our/Company) acknowledge your faith in us and we endeavor to maintain and secure your privacy at highest standards. ORIPL recognizes that your privacy is important to you and that you have certain rights in relation to your personal information ("information"). ORIPL appreciates your trust and uses your information carefully and sensibly. The aim of this privacy policy is to ensure that you understand what information we collect about you, the reasons for collection and use, and entities we share it with.

By providing your consent to this privacy policy, you agree to the collection, use and transfer of your information as set out in this privacy policy. The Company may change its privacy policy from time to time and may display the same on its mobile application and hence you are requested to visit the site at regular intervals. In case you disapprove any of the terms and conditions of this privacy policy, then you should immediately cease to use the mobile application.

Our objective is to operate a secure, efficient, and technology-enabled workforce management mobile application 'Jiffy Crew' (hereinafter referred to as the "Platform" and/or the "mobile application"), that facilitates the onboarding, engagement, scheduling, attendance, task allocation, performance monitoring, compliance management, communication, payroll and incentive administration, reimbursement processing, payment management, statutory compliance, and overall administration of riders, pickers, security personnel, and other personnel associated with the Platform, while ensuring that the personal information entrusted to us is collected, processed, stored, shared, and protected responsibly, transparently, and in compliance with applicable data protection and privacy laws. This policy also outlines how we collect, use, store and protect your personal data as per the Digital Personal Data Protection Act, 2023.

We may amend this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements, and we recommend that you revisit it periodically.

This Policy is published in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Who This Privacy Policy Applies To

This Privacy Policy applies exclusively to individuals who access or use the Jiffy Crew mobile application in connection with their employment, contractual engagement, or professional association with ORIPL. The Jiffy Crew application is intended solely for individuals who are eighteen (18) years of age or older and is not designed or intended for use by members of the general public or by minors.

This Privacy Policy applies to, including but not limited to:

• Employees of the Company: Individuals employed directly by ORIPL who use the Jiffy Crew application for purposes such as attendance management, shift scheduling, task allocation, internal communication, payroll and incentive administration, compliance, training, and other employment-related functions.
• Personnel Engaged Through Vendors, Service Providers, or Business Partners: Individuals employed or engaged by third-party vendors, staffing agencies, contractors, service providers, or business partners who are authorized to access the Jiffy Crew application in connection with the services they provide to ORIPL.
• Contractual, Temporary, and Gig Workforce: Riders, pickers, security personnel, warehouse associates, delivery executives, promoters, merchandisers, contractual staff, consultants, temporary workers, and other field personnel engaged directly by ORIPL or through third-party agencies for operational, logistics, warehouse, delivery, security, or other business related activities.

Individuals Engaged Through Third-Party Partners

If you are employed, contracted, or otherwise engaged through a third-party vendor, staffing agency, contractor, or business partner, both ORIPL and such third party may independently collect, use, process, store, and disclose your personal information for their respective legitimate business purposes and legal obligations.

The third-party entity remains independently responsible for its collection and processing of your personal information under the terms of its contractual arrangement and applicable privacy policies governing its relationship with you. This Privacy Policy governs only the collection, use, processing, storage, disclosure, and protection of your personal information by ORIPL through the Jiffy Crew mobile application and related workforce management systems.

3. What information we collect

We collect only such personal information as is necessary for workforce management, operational efficiency, payment administration, and compliance with applicable laws. The categories of personal information collected may vary depending on your role and engagement with ORIPL and include:

• Name, employee or partner identification number, date of birth, gender, photograph, government-issued identification details, designation, reporting manager, work location, and details of the vendor, staffing agency, or business partner through whom you are engaged.
• Mobile number, email address, residential address, and emergency contact details.
• Attendance records, clock-in and clock-out timestamps, shift schedules, leave and absence records, check-in photographs/selfies, and, where enabled and permitted by applicable law, biometric or facial verification data solely for identity and attendance verification.
• Precise or approximate device location (GPS) to facilitate attendance verification, geofencing, workforce deployment, task allocation, route optimisation, operational monitoring, and safety.
• Bank account details, salary or wage information, incentives, reimbursements, payment history, tax information, statutory identifiers, and records relating to labour law compliance, and other statutory obligations.
• Task assignments, work status, proof of task completion (including photographs or other supporting evidence), in-app communications, notifications, customer or supervisor feedback, and support requests.
• Device identifiers, device model, operating system, IP address, application version, login information, usage analytics, crash reports, diagnostic information, and other technical data necessary for security, troubleshooting, and improving the Jiffy Crew application.

Sensitive Personal Information

Certain categories of personal information collected by ORIPL, including financial information, government issued identification details, biometric information, and facial recognition or face-match data, may constitute sensitive personal information under applicable law. We collect and process such information only where it is necessary for workforce management, identity verification, attendance management, payment processing, statutory compliance, or other legitimate business purposes permitted by law. ORIPL implements appropriate technical, organizational, and administrative safeguards to protect such sensitive personal information against unauthorized access, use, disclosure, alteration, or loss. Where the collection or processing of biometric or facial verification data requires your explicit consent under applicable law, such consent shall be obtained prior to such processing.

4. How we collect your Personal Information

We collect your personal information through the following sources:

• Directly from You: When you register or create your profile, provide or update your personal information, mark your attendance, complete assigned tasks, submit documents, communicate through the Jiffy Crew application, or contact us for support.
• Automatically: Through your use of the Jiffy Crew application and related systems, including the collection of device information, location data, application usage information, and technical or diagnostic data.
• From Third Parties: From your employer, vendor, staffing agency, contractor, business partner, or other authorized third parties, as well as from our human resources, payroll, compliance, verification, and workforce management systems, where applicable.

5. How we use your Personal Information

We may use the information for the following purposes:

1. To register, verify, authenticate, and manage your account and provide you with access to the Jiffy Crew application and related services;
2. To facilitate onboarding, identity verification, workforce administration, and maintenance of employment or engagement records;
3. To record and verify attendance, monitor working hours, manage shifts and rosters, and confirm your presence at designated work locations through location services and, where applicable and legally permissible, biometric or facial verification;
4. To assign, schedule, manage, monitor, and track tasks, deliveries, shifts, routes, operational activities, and workforce performance;
5. To process salaries, wages, incentives, bonuses, reimbursements, statutory benefits, and other payments, and to administer payroll, taxation, and other statutory or regulatory obligations;
6. To communicate work-related information, operational updates, announcements, notifications, training materials, support requests, and other business communications;
7. To monitor operational efficiency, maintain workplace safety and security, prevent fraud, misconduct, unauthorized access, theft, or misuse of the Jiffy Crew application and associated systems;
8. To conduct audits, investigations, dispute resolution, grievance handling, disciplinary proceedings, and internal compliance reviews;
9. To improve the functionality, performance, security, reliability, and user experience of the Jiffy Crew application through analytics, diagnostics, troubleshooting, and system maintenance; and
10. responding to judicial process and provide information to law enforcement agencies or as permitted by law.

Use of Location Information

The Jiffy Crew application may collect your device's precise or approximate location (GPS) for legitimate operational purposes, including attendance verification, geofenced check-ins, task allocation, workforce deployment, route optimization, live tracking (where required for your role), operational monitoring, and ensuring the safety and security of personnel and business operations.

Depending on the nature of your role, location information may be collected:

• While the application is in use (Foreground Location): For functions such as attendance marking, check-ins, task updates, navigation, and other operational activities.
• While the application is running in the background (Background Location): Where your role requires continuous location tracking during assigned working hours, background location may be collected only after obtaining the permissions required under applicable operating system requirements and applicable law.

Please note that you can choose not to divulge any information. However, in such case, you will not be able to use the features or services of our mobile application. If you post any message, complaint, feedback then we retain the information to redress the disputes and to provide a resolution.

6. Your Consent

By accessing, browsing, or using our mobile application, and by voluntarily submitting your personal information, you expressly consent to the collection, processing, storage, transfer, sharing, disclosure, and usage of your personal data as outlined in this Privacy Policy.

You have the right to withdraw your consent, or request correction or erase of your personal information at any time by contacting our Grievance Officer. Upon withdrawal of consent, we may be unable to continue providing you with certain services, and such withdrawal shall not affect the processing of your personal data that was carried out before the withdrawal. Your continued use of the mobile application after any modification to the Privacy Policy shall be deemed as your acceptance of those modifications.

7. Sharing of information

We may disclose/transfer your information:

1. to any law enforcement authority during course of their requirement or as it may require under any law in force;
2. to our Group for business purposes including for providing an enhanced and delightful experience;
3. to our affiliate companies for better customer satisfaction;
4. to our advisors such as lawyers, chartered accountants and financial advisors in connection with business transactions;
5. to vendors, staffing agencies, contractors, and business partners through whom you are employed or engaged, to facilitate workforce management and other engagement-related purposes; and
6. to third parties that provide services to us or act on our behalf in connection with the operation of our business.

We may also disclose or transfer your information to another third party as a part of corporate reorganization such as merger, acquisition, or transfer.

8. Security practices and procedures

We use reasonable security measures, particularly those mandated under applicable law, to safeguard and protect your information.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Where changes materially affect your rights or obligations, we will provide a prominent notice on our mobile application and, where required, seek your consent again. We encourage you to review this page periodically for the latest information on our privacy practices.

Our mobile application links to other websites/applications that may collect information about you. ORIPL is not responsible for the privacy practices or the content of those linked websites/applications.

10. Retention and Deletion of Personal Data

We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable laws, whichever is later.

You may request the deletion of your personal information where the information is no longer necessary for the purpose it was collected, or you withdraw your consent. Such requests may be sent to the Grievance Officer mentioned below. We will process deletion requests within a reasonable time frame.

However, even if we delete your data from our operational systems, it may persist in backup or archival storage for audit, legal, regulatory, or tax compliance purposes until the end of applicable limitation periods.

11. Grievance Officer

In case of any complaints as a result of access or usage of the mobile application, you can reach out to the above person. We endeavor to respond to any grievances or requests within seven (7) working days from the date of receipt of your complaint, in compliance with the Digital Personal Data Protection Act, 2023.